Too bad for you, you've been played

It's really sad to see a company that used to pride itself on providing the best quality service to customers, slowly deteriorate. Why would their contact center staff undermine customers' intelligence? Why claim that they can't get hold of me while sending emails to me to notify me of this. Conveniently so after they have managed to deduct the monthly premium, no mistakes there. Kgomotso Modiba and Shana Coromba (COO) have been unable to get hold of me, what is strange is that they're sending me emails to notify me of this which I have been receiving. Can someone please explain to me what emails are for? A large company, claims to be unable to contact me. I have been with Discovery Insure since 2012 so you would think that they would do all they can to retain me but no they couldn't give a hoot. It's simply good riddance. This is a trend in South Africa for businesses to claim not being able to get hold of you when you query an increase on your premium. Strange enough they communicate with you via email to notify you of this change. They used to be the best in the industry I even recommended them to some of my friends and family best on my experience with them. I think we as customers are not in on it, their assistants have been advised to shed as many customers as they can because this is good for business. Now I know why I made the decision to cancel my policy. I am just a drop in the ocean of their long list of loyal customers. I guess I helped them to pay for their Sandton offices.