1 reviews | Active since Apr 2026
Title: No feedback from Discovery Insurance – Claim ***
Experience / Review: I was involved in a motor vehicle accident on 26 January 2026 at Burgundy Square Shopping Mall. My vehicle (Suzuki Swift) was parked when a white Toyota Fortuner drove into me from behind, causing my car to be pushed into a tree despite the handbrake being engaged. The police attended the scene and a report was issued. The driver admitted fault and confirmed that he would report the matter to his insurer. On 04 February 2026, I received claim number *** from Discovery Insurance. On 05 February, I contacted the insurer to confirm required documents, which I submitted on 07 February. On 11 February, I was asked for additional documents, which I submitted on 17 February 2026. Since then, I have received no feedback. From 20 February until today, I have tried contacting both the driver and Discovery Insurance multiple times, but I am either ignored or told that the person handling my case is unavailable. This delay is unacceptable, as I have comp**** with all requested requirements. I am requesting urgent feedback and resolution of this claim. If I do not receive a response, I will have no choice but to escalate the matter further, including legal action through Small Claims Court. Name: Abel Ngongo Claim number: ***
Thank you for bringing this to our attention. We sincerely apologize for the delay and lack of communication regarding your claim. We acknowledge receipt of all documents submitted and regret the frustration caused.
Your case has been escalated for urgent review, and our team will provide you with a detailed update shortly. We value your patience and assure you that resolving this matter is our immediate priority.
Regards,
Discovery Insurance
Thank you for bringing this to our attention. We sincerely apologize for the delay and lack of communication regarding your claim. We acknowledge receipt of all documents submitted and regret the frustration caused.
Your case has been escalated for urgent review, and our team will provide you with a detailed update shortly. We value your patience and assure you that resolving this matter is our immediate priority.
Regards,
Discovery Insurance
Thank you for your response and for acknowledging the delay in handling my claim. I appreciate that the matter has now been escalated.
However, I would like to emphasize that this issue has been ongoing since February, despite me submitting all required documents within the requested timeframes. The lack of communication during this period has been very frustrating.
I kindly request that you provide a clear timeline for the resolution of my claim, as well as consistent updates going forward.
I trust that this matter will now be handled with the urgency it deserves. I will be monitoring the progress closely.
Kind regards,
Abel Ngongo
Thank you for your response and for acknowledging the delay in handling my claim. I appreciate that the matter has now been escalated.
However, I would like to emphasize that this issue has been ongoing since February, despite me submitting all required documents within the requested timeframes. The lack of communication during this period has been very frustrating.
I kindly request that you provide a clear timeline for the resolution of my claim, as well as consistent updates going forward.
I trust that this matter will now be handled with the urgency it deserves. I will be monitoring the progress closely.
Kind regards,
Abel Ngongo
As of today, I have not received any further updates. I would greatly appreciate a prompt follow-up on the status of my claim.
Thank you for your attention.
Kind regards,
Abel Ngongo
As of today, I have not received any further updates. I would greatly appreciate a prompt follow-up on the status of my claim.
Thank you for your attention.
Kind regards,
Abel Ngongo
I would like to sincerely thank you for honoring your commitment and successfully processing my claim payment. I appreciate the assistance, professionalism, and support provided throughout the process.
Thank you for your service and for keeping your promise. It is greatly appreciated.
Kind regards, Abel
I would like to sincerely thank you for honoring your commitment and successfully processing my claim payment. I appreciate the assistance, professionalism, and support provided throughout the process.
Thank you for your service and for keeping your promise. It is greatly appreciated.
Kind regards, Abel
We love to hear this type of feedback! So happy to hear of your positive interaction with our team.
Regards
Discovery Insure
We love to hear this type of feedback! So happy to hear of your positive interaction with our team.
Regards
Discovery Insure