Time wasting and frustrating Dissapointment go anywhere elese

I am at a complete loss on how to deal with Discovery and get them to actually provide the services I pay for. I have tried using their internal communication systems, and it just isn't working. I can't remember ever being as frustrated by any previous insurer I have used as I am with Discovery at the moment.

I have two major issues that are just dragging; one has been open for more than a month, and the other has been open for a week.

Issue 1: My annual insurance review and increase took effect from 1 May 2025, on 27 March 2025 I contacted Discovery to request a reason for the alarmingly above inflation increase (***), I was informed it was being passed to another department but not actually given any explanation other than something copied from a google search and I have also not received any of the promised follow-up. I have tried using Discovery's internal channels that are supposed to be the "best", but so far it has just been a complete waste of my time and my money. I am not being unreasonable I expected an annual increase to account for inflation and other market factors so I would have been perfectly happy to accept 10% or even up 15% even though Discovery have previously promised that the increase would be that bad and I was fully entitled to get my discount on my car insurance back after a year. A year has passed, and my insurance has now gone up by an average of 24% across the whole plan. So much for their promises. I can now state as a fact that Discovery Insure will happily lie to its customers; they have all the recordings so they can prove for themselves exactly what they said, but they don't care. Then it is important to look at the actual increase percentage, which is exorbitant and has no foundation in any relevant factors connected to me as a customer, but even if it did, Discovery just to google a generic answer instead of even trying to address my concerns.

Issue 2: I pay for a vitality drive, which means there is a little recording sensor box in my car that communicates with my phone or my wife's phone if she is driving. The tracking and recording functionality has stopped working. I logged an issue (***) and while waiting for Discovery's slow turnaround around we installed all the apps and reinstalled them and ensured all settings were set to the recommended settings. Discovery finally responded and just sent us the recommended settings, which we confirmed are set correctly and that it still does not work. They then phoned and said exactly the same thing, even though all settings are still exactly correct and the system still does not work. SO they are just saying the same thing over and over but the fault is with their system, it was working fine, we changed nothing but discovery did release app updates and now it doesn't work so maybe investigate what actually changed instead of wasting customers time making them do the same thing over and over again. Discover your system broke with your update, please fix that. My phone is fine, thank you.

All in all, I am just losing my patience. The reward program is good, but for the price, Discovery is definitely not worth it. If you are a prospective customer and took the time to read this, then please do yourself a favour and go to Santam or Naked, they are both cheaper and not nearly as frustrating. I will be taking my business there as well.