KR
Karin R
1 reviews | Active since Feb 2012
05 Oct 2020, 12:48
Time to move on to another Insurer?????
Lodged a query over 2 weeks ago about my Discovery Drive August money that I haven’t received and according to the website my points were not even added. Have also not received my weekly Discovery Miles. Now it’s time for September’s money and I’m sure the same is going to happen. Despite various emails and phone calls, I’m still to get a response from someone in charge at Discovery (or any response at all). If only they were as quick to deliver service as what they are to take their ridiculously high premiums, things would be so much better!! Apparently it’s time for me to move on to another insurer!!!!!!!
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Replies (6)0
Replies (6)KR
Karin R's updateReviewer Update
06 Oct 2020, 07:45Not really a slight issue, more like a gigantic issue! Over and above my August FULL payment, Why am I not getting my weekly game plays?
Really sad that I cannot talk to my insurer but have to communicate via HelloPeter!!!
Really sad that I cannot talk to my insurer but have to communicate via HelloPeter!!!
KR
Karin R's update06 Oct 2020, 07:45
Reviewer Update
Not really a slight issue, more like a gigantic issue! Over and above my August FULL payment, Why am I not getting my weekly game plays?
Really sad that I cannot talk to my insurer but have to communicate via HelloPeter!!!
Really sad that I cannot talk to my insurer but have to communicate via HelloPeter!!!
Discovery Insure's replyOfficial
06 Oct 2020, 10:37Good day Karin
Your query resolution is in progress.
Further updates will follow shortly.
Regards
Discovery Insure
Your query resolution is in progress.
Further updates will follow shortly.
Regards
Discovery Insure
Discovery Insure's reply06 Oct 2020, 10:37
Official
Good day Karin
Your query resolution is in progress.
Further updates will follow shortly.
Regards
Discovery Insure
Your query resolution is in progress.
Further updates will follow shortly.
Regards
Discovery Insure
KR
Karin R's updateReviewer Update
07 Oct 2020, 06:16Another Wednesday without any game plays even though I have excellent driving scores. Oh wait.... you’re looking into it..... you’ve been looking into it and escalated and whatever else ******* you are telling me, for close on 3 weeks!!!!
KR
Karin R's update07 Oct 2020, 06:16
Reviewer Update
Another Wednesday without any game plays even though I have excellent driving scores. Oh wait.... you’re looking into it..... you’ve been looking into it and escalated and whatever else ******* you are telling me, for close on 3 weeks!!!!
KR
Karin R's updateReviewer Update
09 Oct 2020, 07:23Out of desperation for any feedback, phoned discovery yesterday. Predictably no manager was available and even more predictable, the promised call back from a manager also didn’t happen!! What a joke.
I take it my September cash back is going to disappear as well?????
Oh nevermind, I’m putting in a call to my broker to find other Insurance quotes. Really sad that a company that I had so much respect for has done me in so badly. Luckily I didn’t take up more of your products like I wanted to.
I take it my September cash back is going to disappear as well?????
Oh nevermind, I’m putting in a call to my broker to find other Insurance quotes. Really sad that a company that I had so much respect for has done me in so badly. Luckily I didn’t take up more of your products like I wanted to.
KR
Karin R's update09 Oct 2020, 07:23
Reviewer Update
Out of desperation for any feedback, phoned discovery yesterday. Predictably no manager was available and even more predictable, the promised call back from a manager also didn’t happen!! What a joke.
I take it my September cash back is going to disappear as well?????
Oh nevermind, I’m putting in a call to my broker to find other Insurance quotes. Really sad that a company that I had so much respect for has done me in so badly. Luckily I didn’t take up more of your products like I wanted to.
I take it my September cash back is going to disappear as well?????
Oh nevermind, I’m putting in a call to my broker to find other Insurance quotes. Really sad that a company that I had so much respect for has done me in so badly. Luckily I didn’t take up more of your products like I wanted to.
KR
Karin R's updateReviewer Update
14 Oct 2020, 10:54Thank you. I received the R150 and September cashback in my account this morning. Will keep an eye out for the rest and hopefully all the outstanding plays will also be loaded next week.
KR
Karin R's update14 Oct 2020, 10:54
Reviewer Update
Thank you. I received the R150 and September cashback in my account this morning. Will keep an eye out for the rest and hopefully all the outstanding plays will also be loaded next week.
KR
Karin R's updateReviewer Update
23 Oct 2020, 07:51I'm sorry but this seems to be the only way to communicate with Discovery as my emails are going unanswered. I received my August monies and September was all good. I'm concerned now though, as it seems October is going to be a stuff up again. On my Insure app it is rolling up with points but the vitality drive accumulation for October seems to be stuck on 280. Are we going to have to go through this all again in a couple of weeks time? I send a mail with the screenshots to discoveryinsureinfo as well as complaints but neither address bothered to respond.
KR
Karin R's update23 Oct 2020, 07:51
Reviewer Update
I'm sorry but this seems to be the only way to communicate with Discovery as my emails are going unanswered. I received my August monies and September was all good. I'm concerned now though, as it seems October is going to be a stuff up again. On my Insure app it is rolling up with points but the vitality drive accumulation for October seems to be stuck on 280. Are we going to have to go through this all again in a couple of weeks time? I send a mail with the screenshots to discoveryinsureinfo as well as complaints but neither address bothered to respond.