THREE WEEKS AND WAITING!!

<p>Had my car broken into three weeks ago, called Discovery and was given clear insturctions on how to proceed with getting the lock on my car fixed, after fulfilling the insturctions and getting a quote from my dealer I called requesting a go ahead upon which I was informed the insturctions I was given were incorrect, I expressed the urgency of getting my car fixed as the times we live in having a locked car is not safe enough imagine a car that has easy access, I still don't have an outcome to fixing my car and each day I HAVE TO CALL and follow up and each day it's something new. A week ago I was informed my claim would be sorted, four days later I CALL and to no suprise I'm told they were having trouble verifying details (noone thought to pick up the phone and ask us details in order to get the problem solved rather than me calling).</p> <p>In a nut shell, I am still driving around with a car that can be easly opened, I'm still calling to get updates and being placed on hold for over twenty minutes each time and promised it would get resolved, I still have limited options of where to go as I am concerned about someone breaking in again and staying in the car to do only god knows what, NOW TELL ME WHY DO I PAY INSURANCE WHEN MY INSURER REFUSES TO ASSIST WITH SOMETHING SMALL, WHAT WOULD HAPPEN IF IT WAS A BIGGER ISSUE????</p> <p>This is not the first time we've have issues with Discovery and I ask my husband why we're still with a company that promises to take care of us and in time of need they avoid you and leave you hanging scrambling for answers and in constant frustration!</p> <p>Last year my husband called to claim to fix his door as someone had dented it and ran off, he was promised it would get fixed UPONE HIM FOLLOWING UP, he was informed the information he was given was incorrect. SHOULD HAVE SEEN THE RED LIGHT THEN! - he let it go as he didn't have the energy to fight with a company he pays each month!!!</p> <p>I AM STILL WAITING TO FIX MY LOCK AND A CALL FROM THE MANAGER WHICH WAS PROMISED TWO WEEKS AGO, and to fix my husbands car too as we've been taken for a ride way too long!</p>