DB
Dee B
1 reviews | Active since Sept 2016
12 Jul 2021, 15:20
Three times cut off on the phone. No response to email
I am an existing customer. I sent an urgent email to you 4 days ago regarding changes to my policy. I have heard nothing from you up to this moment. I have just dialled your number 3 times and been cut off 3 times. This is not what I expect from Discovery. Please attend to my email query urgently and confirm the changes to my policy. My ID number is listed below.
Helpful (0)
Replies (1)0
Replies (1)DB
Dee B's updateReviewer Update
13 Jul 2021, 15:33Hello again. Thami and Poki, I want to thank you for responding so quickly to my Hellopeter complaint yesterday. Also for the information regarding my broker, who I did not know I had. Apparently it seems that I came to Discovery Insure through a broker and not directly via you. However, I still do think that something needs to be done about the calls cutting many times, which I see is also a problem that other people have complained about on Hellopeter. Have a good day further.
DB
Dee B's update13 Jul 2021, 15:33
Reviewer Update
Hello again. Thami and Poki, I want to thank you for responding so quickly to my Hellopeter complaint yesterday. Also for the information regarding my broker, who I did not know I had. Apparently it seems that I came to Discovery Insure through a broker and not directly via you. However, I still do think that something needs to be done about the calls cutting many times, which I see is also a problem that other people have complained about on Hellopeter. Have a good day further.