Three Months of Effort finally Rewarded

I only give this 5 star after battling for three months to get my issue resolved. After 5 emails, numerous calls and threatening to involve the ombudsman office my problem was solved. The only person to assist me was Nokukhanya Mthembu. Previous to her intervention I was promised, in writing on 4 occasions,that my issue of cash back on fuel would be resolved. Noe I have the exact amount that will be paid in writing. I hold thumbs that it will now be resolved. I was previously promised calls from senior management - all worthless as the calls never came. I persisted until I managed to what I was due. Advice to others - do not give up. You must get what is promised. I have no illusions that all insurers are the same so I will continue to use Discovery despite the experience. Professional and polite - that is Nokukhanya. Wish all could learn from her!