SV
Sandri V
1 reviews | Active since Dec 2021
03 Oct 2025, 09:33
Three Calls in 16 Hours After I Said No – Not Respectful
I appreciate that Discovery Insure is trying to reach potential customers, but I must share my negative experience. Within less than 16 hours, I received three separate calls from their team, all trying to give me a quote — despite the fact that I had already made it very clear that I am not interested.
This kind of persistence feels intrusive and dismissive of a customer’s boundaries. A respectful approach would be to honor a clear “no, thank you” and avoid repeated follow-ups.
I hope Discovery Insure reconsiders its call practices, because this experience left me feeling harassed rather than valued.
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Discovery Insure's replyOfficial
03 Oct 2025, 10:02Good day,
Thank you for bringing your concern to our attention. Our apologies for the inconvenience. Please visit the following link to opt out of contact https://www.discovery.co.za/corporate/opt-out
You may also register on the national opt out database : https://nationaloptout.org
Please note that at times intermediaries using our name may try to sell products to you. We kindly suggest that you restrict the number for added peace of mind as this has been the case with you.
Also, to avoid receiving unsolicited telemarketing calls, you can register at the Direct Marketing Association of SA (DMASA). Here are the details for DMASA: www.dmasa.org - ***- ***
Regards
Discovery Insure
Thank you for bringing your concern to our attention. Our apologies for the inconvenience. Please visit the following link to opt out of contact https://www.discovery.co.za/corporate/opt-out
You may also register on the national opt out database : https://nationaloptout.org
Please note that at times intermediaries using our name may try to sell products to you. We kindly suggest that you restrict the number for added peace of mind as this has been the case with you.
Also, to avoid receiving unsolicited telemarketing calls, you can register at the Direct Marketing Association of SA (DMASA). Here are the details for DMASA: www.dmasa.org - ***- ***
Regards
Discovery Insure
Discovery Insure's reply03 Oct 2025, 10:02
Official
Good day,
Thank you for bringing your concern to our attention. Our apologies for the inconvenience. Please visit the following link to opt out of contact https://www.discovery.co.za/corporate/opt-out
You may also register on the national opt out database : https://nationaloptout.org
Please note that at times intermediaries using our name may try to sell products to you. We kindly suggest that you restrict the number for added peace of mind as this has been the case with you.
Also, to avoid receiving unsolicited telemarketing calls, you can register at the Direct Marketing Association of SA (DMASA). Here are the details for DMASA: www.dmasa.org - ***- ***
Regards
Discovery Insure
Thank you for bringing your concern to our attention. Our apologies for the inconvenience. Please visit the following link to opt out of contact https://www.discovery.co.za/corporate/opt-out
You may also register on the national opt out database : https://nationaloptout.org
Please note that at times intermediaries using our name may try to sell products to you. We kindly suggest that you restrict the number for added peace of mind as this has been the case with you.
Also, to avoid receiving unsolicited telemarketing calls, you can register at the Direct Marketing Association of SA (DMASA). Here are the details for DMASA: www.dmasa.org - ***- ***
Regards
Discovery Insure