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Erno G

1 reviews | Active since Mar 2015

13 Mar 2015, 13:37

This works for me!

Of course our opinions on service providers are subjective and based on our individual experience in dealing with any given company. And these days where short-term insurers are concerned, everybody has these 'value-add' offerings, like a rebate on your monthly petrol spend or whatever the case may be. And you can't help wondering if all these 'extras' will be taking away from the primary service which you actually signed up for when the time comes.<br> So, with this in mind, I have to say that since my car accident I have been pleasantly reassured in my dealings with Discovery Insure.<br> There are a couple of things they get right in my opinion:<br> 1. They make the claims process easier than anything I have known in the past. Be it submitting my claim online, via mobile app, or calling in and doing it the 'traditional' way.<br> 2. They keep me informed all the way. I haven't had the need to call them once to ask where things are at. They use every contact detail of mine to maintain contact and keep me posted<br> 3. They are obviously selective in who they partner with. The towing company, when they collected my car, explained to me that they can tow my car to one of two places and what the pros and

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Mar 2015, 14:54
Official
Hello ErnoGroenewald,

Thank you for the wonderful compliment.

We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment.

Please feel free to contact us anytime should you have any queries.

Kind regards,

Serushin Naidoo
Discovery Insure