This is utter garbage

I am deeply disgusted with the absolute lack of service from Discovery Insure.

My vehicle was booked in for repairs due to hail damage, including a cracked windscreen. Then, as if things couldn't get worse, my car's handbrake failed, and it rolled into a wall, causing additional damage. This led to a second claim before taking my car to the repairer.

Initially, Discovery Insure declined to cover the windscreen damage, claiming it wasn't part of the hail damage. This makes no sense because the windscreen was fine before the hail and cracked after. After some back-and-forth, they finally approved the claim.

On May 4th, we received an email stating the second claim was approved at a different panel beater 22km away, in the opposite direction. We immediately requested the work be done at the same repairer to avoid waiting an additional three weeks.

Three weeks later, with no response to our email and multiple calls made to resolve this, the car is now ready for collection from the first claim. However, the repairer that did the work (already) is not Opel approved and cannot assist with the second claim, and my car needs to go elsewhere. This begs the question, why were they approved for the first claim? This is an absolute joke! I will be without my vehicle for another three weeks due to sheer incompetence and lack of service!