This is the letter I sent to Discovery - Ryan Noach - and have still had not reponse...... We have experienced the most shocking service from *********** Call centre agents who make idle promises and do not follow up or return calls, ABSOLUTLEY APPALLING

Good day I am sending you this information as t ,* uU*tutely desperate for my daughter who has paid out all the money and is receiving a refund which is nowhere near what she has paid out for me her mother. As you can see she has written confirmation of refund but according to your I who does not deserve his position as he is very very unreliable - and your ttled Team nave oecided otherwise. Your staff at the lnternational Travel lnsurance make idle promises , never return calls and do not know what they are talking about or what to do. As a member of Discovery for 23 years I am appaled at this treatment that rnyself and my daughter have received and it needs to be resolved ASAP. I amgoing to put this story on Hello Peter as it is extremely disappointing and has caused us endless anxiety. Kind regards Janine Brande