CN
Christian N
1 reviews | Active since Nov 2020
05 Oct 2023, 08:45
This is an uncompassionate ground to me and unfair treatment to me and my family by Discovery
This is an uncompassionate ground and a breach of code of conduct and unfair treatment to Me a Discovery consumer. People of South Africa you must be very careful of Discovery and their bad treatment and tricks. I have been paying my premium for yrs and when is time for indemnify Discovery will change. My vehicle was accessed and no form of communication after ward .no calls they send unknown third party Auction companies to call me to come and hijack my car that is written off. I refused. Whn I called them they said the cost to repair my car is R280000 and same add. But the Salvage value is R195000, if I cam get a quote within that price they will pay me off to repair my car. Now the notice I have paid my car for almost 4 years and they plan with there contact to auction my car and left me and family stranded. I request to that I got quotes if I can take the R195000 and repair my car and keep it . They said they want to action my car and left me with nothing. I will be going to consumer protection and advice from a lawyer to help me . This is the way the treat South Africans when is time to indemnity. There consultants are so arrogant and not ready to help. They tell me u can go to ur lawyer or withdraw the claim and repair ur car finish . This is so bad ppl must watch Discovery they are not here to help just to interested in money making.
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Replies (4)CN
Christian N's updateReviewer Update
05 Oct 2023, 09:5505 Oct 2023, 08:45
This is an uncompassionate ground to me and unfair treatment to me and my family by DiscoveryThis is an uncompassionate ground and a breach of code of conduct and unfair treatment to Me a Discovery consumer. People of South Africa you must be very careful of Discovery and their bad treatment and tricks. I have been paying my premium for yrs and when is time for indemnify, Discovery will change. My vehicle was accesse and no form of communication afterward .No calls, they send unknown third party one of the Auction companies to call me to come and hijack my car that is written off by them. I refused. Whe I called them they said the cost to repair my car is R280,000 and some add. But the Salvage value is R195,000, they asked me if I can get a quote within that price they will pay me off to repair my car. Now they noticed I have paid my car for almost 4 years and they plan with there contact to auction my car and left me and family stranded. I requested to them that I got quotes if I can take that R195,000 and repair my car and keep it . They said they want to auction the car, meaning i will be left with nothing. I will be going to consumer protection and get advice from a lawyer to help me . This is the way they treat South Africans when is time to indemnify. There consultants are so arrogant and not ready to help. They tell me u can go to ur lawyer or withdraw the claim and repair ur car by yoursel finish . This is so bad ppl must watch Discovery they are not here to help, just interested in money making
CN
Christian N's update05 Oct 2023, 09:55
Reviewer Update
05 Oct 2023, 08:45
This is an uncompassionate ground to me and unfair treatment to me and my family by DiscoveryThis is an uncompassionate ground and a breach of code of conduct and unfair treatment to Me a Discovery consumer. People of South Africa you must be very careful of Discovery and their bad treatment and tricks. I have been paying my premium for yrs and when is time for indemnify, Discovery will change. My vehicle was accesse and no form of communication afterward .No calls, they send unknown third party one of the Auction companies to call me to come and hijack my car that is written off by them. I refused. Whe I called them they said the cost to repair my car is R280,000 and some add. But the Salvage value is R195,000, they asked me if I can get a quote within that price they will pay me off to repair my car. Now they noticed I have paid my car for almost 4 years and they plan with there contact to auction my car and left me and family stranded. I requested to them that I got quotes if I can take that R195,000 and repair my car and keep it . They said they want to auction the car, meaning i will be left with nothing. I will be going to consumer protection and get advice from a lawyer to help me . This is the way they treat South Africans when is time to indemnify. There consultants are so arrogant and not ready to help. They tell me u can go to ur lawyer or withdraw the claim and repair ur car by yoursel finish . This is so bad ppl must watch Discovery they are not here to help, just interested in money making
CN
Christian N's updateReviewer Update
09 Oct 2023, 10:29Wanted to say here I am still left in limbo no Discovery staff is contacting me in my issues and I an not really happy about what Discovery insurance is doing.
CN
Christian N's update09 Oct 2023, 10:29
Reviewer Update
Wanted to say here I am still left in limbo no Discovery staff is contacting me in my issues and I an not really happy about what Discovery insurance is doing.
CN
Christian N's updateReviewer Update
11 Oct 2023, 08:53Thanks but this is not the case you are only here to write and to show the people how Discovery can defend themselves when it come to indemnify. What you are saying now have nolever been discussed with me . I am lost with you statement. I never want to buy back. Your company broke the code of conduct and never communicated to me in any way , but you prefaced to call your contact a 3rd party to come and hijack my car to go and auction it . I only asked a question which any other customer should ask. That I should be allow to get a quote and repair my car. As ur consultants asked me on phone if I can get a quote within the Salvage value them you will pay me to go and repair my car and keep it. That is my discussion with them after days and week waiting. But is lie some of your consultants fabricate words against consumers. Secondly, I have been paying for my car almost 4 yrs now and the premium as at when due. My question if u hijack my car to go and auction it through your contacts. And Pay off the bank . Will you get a new car for me, the conditionis that u will keep a customer in a statewhere he or she is before . Will you pay me the balance of the full value of the car. What will left for me and my family. This is the question. So please don't come here and fabricate words that your company never discuss with me . I never write to them that I want to back back. I want them to keep me in a state where I am before . You and I know I hv been paying for 4 years for my car. I have nothing to do with my bank. Your company is the one I have been paying my premiu for yrs now and you need to indemnify me when things happen , dont start new beating around the bush and expecting. South Africans to continue with your insurance company. Thanks
CN
Christian N's update11 Oct 2023, 08:53
Reviewer Update
Thanks but this is not the case you are only here to write and to show the people how Discovery can defend themselves when it come to indemnify. What you are saying now have nolever been discussed with me . I am lost with you statement. I never want to buy back. Your company broke the code of conduct and never communicated to me in any way , but you prefaced to call your contact a 3rd party to come and hijack my car to go and auction it . I only asked a question which any other customer should ask. That I should be allow to get a quote and repair my car. As ur consultants asked me on phone if I can get a quote within the Salvage value them you will pay me to go and repair my car and keep it. That is my discussion with them after days and week waiting. But is lie some of your consultants fabricate words against consumers. Secondly, I have been paying for my car almost 4 yrs now and the premium as at when due. My question if u hijack my car to go and auction it through your contacts. And Pay off the bank . Will you get a new car for me, the conditionis that u will keep a customer in a statewhere he or she is before . Will you pay me the balance of the full value of the car. What will left for me and my family. This is the question. So please don't come here and fabricate words that your company never discuss with me . I never write to them that I want to back back. I want them to keep me in a state where I am before . You and I know I hv been paying for 4 years for my car. I have nothing to do with my bank. Your company is the one I have been paying my premiu for yrs now and you need to indemnify me when things happen , dont start new beating around the bush and expecting. South Africans to continue with your insurance company. Thanks
CN
Christian N's updateReviewer Update
18 Oct 2023, 15:00Discovery insurance, really I am frustrated with your lack of communication and since I was ask to send information, no accurate date of when my issues will be resolved, so will I continue waiting in this manner
CN
Christian N's update18 Oct 2023, 15:00
Reviewer Update
Discovery insurance, really I am frustrated with your lack of communication and since I was ask to send information, no accurate date of when my issues will be resolved, so will I continue waiting in this manner