This is a step towards the right direction

I see you finally came to your senses and realized the mistake that happened from your end and refunded me the money that you *******ly debited, much appreciated. I am now waiting for you to also refund the R100 charges I had to pay to the bank due to your mistake and I would be happy if going forward, such could be avoided. I am still waiting for the manager who called and I had to ask him to call me back as I was about to get into a meeting.