Third-party complaint about Discovery car insurance

I got pumped by Discovery Insurance holder on 6 March 2023. Both Discovery and their customer have no consideration for the third-party. Even worst their customer service is horrible no compassion or sense of service at all. Even though the assessor whom Discovery finally sent did his best to send the quote on time, they do not see a need to provide an update. I went through the trauma of not being able to visit my son in hospital as often as I would have loved to as I had to rely on Uber or Bolt. I had to restrict my daughter from attending some of her favorite sports as I was required to Uber her to get back home. I am tired and I want my car fixed as soon as yesterday or come up with a solution, it's almost three months. Discovery insurance and your insured please own up.