Third party claims process sucks

So I submitted a third party claim to Discovery Insure. This was after a client of yours t-boned my vehicle - She skipped a stop street and drove into my left rear side damaging the left rear wheel, left rear door and other parts rendering my vehicle undrivable.

Your client was kind enough to share information with respect to her claim. I completed the necessary forms and submitted all the requested documents. I even got a response from Discovery Insure within hours confirming the submission. An Assesor went to inspect the vehicle two days later. He even called afterwards to confirm that he had submitted his report.

It has now been 5 weeks with no response from Discovery Insure or their representative Robyn Job. I’ve sent several emails to the email address I was given ********** and to date I haven’t heard anything back. The telephone number I was given as per the email ********** 195 now rings unanswered.

If only someone can please speak to me to let me know when my vehicle will be repaired.