Third party claim with Discovery Insure

I have been driving for around 14 years and this is the first major accident I have been involved in. A young lady whose been driving for +/- 2 months, who without observing, changed lanes and crashed into my vehicle. She is currently insured with Discovery insure. Since then, I have received terrible service from discovery insure third party claim. I have submitted a claim to them in January and it is now April and this claim is still unprocessed. I have contacted Discovery insure, many times via phone and email and I keep getting excuses. Excuses such as Paballo is on sick leave, Paballo is on leave, they are still processing the claim and I should get a call by end of the week. They have not responded to any of my emails sent to them. After receiving so many excuses, finally at the beginning of April, I get a response from this person handling the claim, saying they are waiting for authorization from management to process the settlement offer. It’s been over two weeks now and I still have not heard or seen any emails regarding an offer for my vehicle. I have been driving around with a damaged vehicle, caused by an inexperienced driver insured by Discovery insure. They have not been keeping me up-to-date with the processing of my claim. It’s been almost four months now and my vehicle isn’t fixed nor a compensation received. If this is how they treat claims to external parties, I can only imagine their existing clients. I am truly disappointed with their lack of service delivery and correspondence.