Third party claim poor service

<p>My vehicle went in for repairs at Ckcouchworks on 07 Mar 2017. The estimate finish date of the repairs was 17 Mar 17. I payed the deposit and had planned on paying the rest of the account once the repairs were done. I had received a quote of R19 247.83 during the repair process the panel beater discovered additional damages which I had not been quoted on. Discovery and authorized the extra jobs but failed to inform me of this. Now there is an extra R10200 to be paid out before my car can be released and no one bothered to inform me of this till my vehicle was ready for collection. I was promised feedback by Friday 17 Mar still no word from the panel beater and discovery. I had to spend a whole weekend without a vehicle and I need this sorted asap as I need my vehicle to go to work. Or is it because I am a third party's claimant that I am receiving such poor service? When will this amount be settled so I get my vehicle back. I am sick of this. Claim number ********** </p>