Third party claim not being paid out.

I was in an accident with a Discovery client on the 7th of October2023, he submitted the claim on 8th of October 2023 and provided me with a claim number, I then started my third party claim process on the 12th of October 2023, they went quiet after I submitted all the required document, they just sent an email to inform me that I have been allocated a consultant called Eli who never bothered to contact me until I contacted him a week later. Only on the 03/11/2023 they then asked for my banking details, I then sent them the required document, today is the 15th of November 2023, still nothing. I just called them to enquire I have a back and forth of a 23 minutes call, I was the put through to Nonhlanhla who answered the call and continued a conversation about lunch with her colleagues, I have been sitting with a damage car for over a month.