Third Party Claim Delay - 3rd June Accident

I am a third party claiming against one of the discovery client. What an unpleasant experience. The advisor who is handling my claim is not very empathic at all. The discovery client drove into my car on the 3rd of June, it is now 17 September and still no joy. My car is still is bad condition, we can barely open the boot. My whole family was in the car with me and discovery has no concern for the costs that we have already had to incur because of this accident. My claim number is ***. I am beyond frustrated with the service from Discovery, why is the supposed validation taking so long. Are you trying to find a way out from fixing my car. Your client drove into me not the other way around. I need my matter resolved urgently.

You are really a horrible insurance provider.