Third party claim

I’m so so frustrated with Discovery Insure I’m still waiting on my payout ive been waiting for 3 months now after I complained on hello Peter I’ve received payout documents that needs to be filled in I’ve sign nd submitted that papers nd email it to tprelease@discovery as told on the 02 of December wow tomorrow is 2026 nd I’m still waiting where on the papers Stand it takes 15 days to process nd 5 days to reflect I think I had enough of this people they think nothing about third party claims they first see that the clients car is fixed who causes the accident nd The agent Mathapelob very unprofessional I never had a update from him no response to my email never even had a conversation with him his getting paid for doing absolutely nothing my worst experience ever