WV
Walter V

1 reviews | Active since May 2010

17 May 2017, 14:49

Third Part Claims - No Response Not Willing to Assist - Ridiculous - Claim *** TP

<p>I was involved in an accidient in November 2016, i have sent all relevant details through to Themba Mkhabela who sent me a mail stating he will be handling the claim, he never answers his calls, does not respond to mails, how is it that Discovery Insure has no regard because this is a thrid party claim.</p> <p>I contacted the owner who also tried to contact Themba to no avail, an email was sent by his customer and to date still no response.</p> <p>I cannot even get thorugh to them as thay advised Third Party does not take calls, no help from the senior person Ravi, this is a blatant disregard for people.</p> <p>i am so annoyed my vehicle is busy getting rusted and there is no recourse.</p>

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Replies (2)
Discovery Insure
Discovery Insure's reply17 May 2017, 15:58
Official

Dear Walter

We apologize for any frustration we may have caused during this process.

We have escalated your concerns to management to ensure you're contacted no later than the end of day tomorrow.

Regards

Thabani

Discovery Insure
Discovery Insure's reply18 May 2017, 15:14
Official

Dear Walter

We called a moment ago, regrettably you're not available.

Please note that your claim is being validated by our forensic team due to contradictory information by yourself and our client. As such, we need to ensure we have a matching version of events before a settlement decision. Please bare with us during this process, Ravi will be following up on the report daily and as soon as it's in place, we'll advise.

Regards

Thabani