Thinking Discovery Insure? Think Again - Revisit Your Options

6 months down the line... a nearly-declined claim at the initial claim stage... an ********* claims process involving requests for WhatsApp conversations, bank statements (from all my bank accounts), call and text messaging logs, refusal to obtain CCTV footage of my incident, threats of claims not being approved... 3 months with the Ombudsman for Short Term Insurance... first repair work (that took 2 months) not nearly covering what was damaged due to the incident... nearly burning out my engine after the first repair, after quality checks were not completed (Dals - Libertas) - leaving me driving home only to find that no engine coolant was replaced after the repair, and prior to handover... parts damaged after handover, that was not even affected by the incident... a settlement offered by the OSTI, accepted in November 2022... and still today, I sit with a car that has not been repaired to it's condition, prior to my incident occurring... made countless (in the 100's) call and emails - not only to Discovery - but to their partner - Dals Libertas - who's service also leaves much to be desired and still no joy on this claim... dragging on a claim to recoup repairs costs with their knowledge that members WILL find a new insurer after the claim is closed... CC'ng the CEO in your follow ups - and still no one calls you...

THIS is the customer journey and customer experience you'll have with Discovery if you're silly enough to sign that contract after reading this review.

So I'll say it again...Thinking Discovery Insure? Think Again & Revisit Your Options!

After giving them the benefit of the doubt - I had no other choice, and was truly hoping not to do this. I have given up.