Think twice before using Discovery as they are not doing what they are paid for

Let this review be a warning to other before making use of discoverys services,

I started my insurance with discovery a few months ago, the vehicle i had bought from the previous owner already had their tracking unit in it and as such it was just supposed to be transferred to my name,

After doing this i noticed my dashboard is not picking up my trips at all and called discovery about this, i was told that i should give it a month and that all is in order, i myself have a friend thats with discovery who said this was odd but i left the matter as i had already contacted discovery regarding same,

I received a mail from Discovery this month that there is an issue with my tracking unit, as my cash back, covid 19 reduction of premium and future premium reductions are based on my driving behavior you can understand why im not happy, ive been paying for a service not received,

Because of discoverys incompetence they are unable to review my driving behavior and as such my own finances are affected,

I received a mail from Discovery today informing me that they have the call recording and can confirm that no confirmation was given to me essentially calling me a ****,

If this is the service you provide on vehicle insurance what is the use of me apply for medical aid and short term insurance by you?

As per the tone of your mails you in no way plan to make amends for this in any way and take no responsibility leaving me with one option, the insurance ombudsman,

I really thought better after the recommendations received to move to discovery, should you not be able to rectify this matter id rather motivate people I know to not make use of your services,

As i have been home all of April i should rightfully receive the 25% off my premium this month, and as asked on mail, how would you track my vehicle if it was ******, simply out you cant, is the tracking of my vehicle not part of the service i pay for as oer our agreement which you debit me for monthly?

As advised discovery, should you not wish to rectify this matter then I will take the matter to the insurance ombudsman, im not a pushover consumer, and if that few hundred on my premium reduction which is rightfully should get during this challenging time is not actioned and is declined youd lose a client and a monthly premium all together,

I expect to hear from a manager at soonest as requested or you can forget about debiting my account end of this month, depending on your response I will escalate the matter to tge insurance ombudsman, this is my last request for rectification and clarification.