Think twice before Discovery insure and Vitality drive

I’ve had an unfortunate experience with Discovery Insure, with specific reference to their Vitality drive program. I just recently got off a phone call with Marvin, a discovery agent (who was helpful), who explained to me that discovery now penalises customers for unrecovered trips as a result of loss of signal due to load shedding. Discovery have apparently taken a hard line against awarding these points. Oh and the estimated time period to definitively hear what the issue is will be 15 working days.

I’m finding it quite disappointing that Discovery is now penalising consumers for issues beyond their control. This issue, to a large extent negates the vitality benefits one has access to by insuring a vehicle with Discovery. I would encourage anyone to think twice before paying a monthly premium for vitality drive.