Think twice before choosing Discovery!

Good day

I was in an accident on Thursday, 03 Aug, where someone drove into the rear of my car.

I registered a claim on the same day, I got an email that I will be contacted by an agent till now I did not receive any communication from. I only registered because I need a no claim form for the other persons insurance, which came back to me in a few hours of the incident. I had to make contact with Discovery and told a different agent the story and I need the form, he told me I will get it, I aksed when cause I want to get my car repaired asap, he said end of business today, how I feel kniw I probably wont get it. This is the first time I claimed on my vehicle, and is this the type of service I am getting, what if it was my fault and I had to claim?

This is bad service and I am considering to change my insurance.