1 reviews | Active since Jul 2016

08 Apr 2022, 14:18

Thieving ****s

This review is not for discovery but first help. They don't have a page on hello Peter. I would like to address the disgust I have for 1st help drivers. I was assisted by 2 drivers a Steve and the other one's name I forgot. They helped me take my belongings from the car to the amarok bakkie and I went and took out my licence and left the purse in the passenger sit on the floor. When I was done taking pictures and exchanging information with the other driver. I wanted to take my things from the Amarok bakkie but the other driver said he took everything. When I got home and needed money to pay for an ubber to take me to the police station.my purse was not there. I emmediately called A1 Assist and they told me that both drivers saw the purse ND I took it and place it in my hand bag.this of course is a lie. My purse had R520 in notes and about R27 in coins. This is very disappointing especially since both drivers are white. They don't have integrity. If my purse did not have money they would not have taken it since then they have been trying to make online purchases using my cards. Bianca told me that by stander could have taken the purse, did the bystander have the keys to open the bakkie? no nor did they break the window and grab the purse. No one seem to know where the purse vanished to. I'm really appalled by this experience. You expect help especially since they are recommended by the insurer. I know I will not get any of my staff back but what they did was wrong. They should not take advantage of clients in trauma. They offered to do a video call in the car,I had an accident I'm not dumb obviously they removed the purse. Making assumptions that my boyfriend took it. Which is not possible because he was with me the whole time. I'm deeply disappointed and disgusted by this experience.to say the least

0
Replies (3)
Discovery Insure
Discovery Insure's reply08 Apr 2022, 15:52
Official
Good day Phindile H

Thank you for brining this matter to our attention.

What befell you is not what the Discovery brand upholds.

Our sincere apologies for any inconvenience that may have been caused.

We are looking into the matter.

More will be communicated with you in due course.

Regards
Discovery Insure

Best regards,

's update24 Apr 2022, 21:43
Reviewer Update
I was contacted and advised of a refund which to this day has still not happened. I am still receivin sms of attempts on the card I blocked for purchases.I would love to know what happened to the alleged perpetrators?
's update30 Apr 2022, 02:19
Reviewer Update
I'm still waiting for the outcome with no joy :(