SM
Shawn M

1 reviews | Active since Sept 2016

13 Sept 2016, 11:15

They ***** your money

<p>I had signed up for discovery insure and chose the excess funder option.(this is where my savings/fuel rewards was deposited - basically my money) I have now cancelled my insurance and they want to keep the money. They normally double the money you put in the "excess funder account" but i dont want their contribution, i want my money. With Discovery taking all the money in that fund, i have not earned a fuel reward for using this insurance as they have taken it all. They then tell you that its in the contract, how come the agent who tried to keep my business did not mention that to me. i would have then drove my car into a wall and used my excess funder. </p> <p>Absolutely dishonest and brilliant at the same time. They got me to earn rewards and they get to keep it. WOW.</p> <p>Nice one Discovery!! </p> <p> </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Sept 2016, 18:14
Official

Thank you for taking the time to comment on your dissatisfaction with the EFA terms as stipulated.

Whilst it is Discovery Insure and Vitalitydrive’s intention to communicate transparently that you will forfeit all rewards not paid before the cancellation of your Plan. We are very sorry that you were not fully aware of the terms on contract on cancellation of Plan in relation all rewards under the Vitalitydrive program.

Please accept our sincere apologies for the inconvenience experienced.

Regards,
Sekgobola
Discovery Insure