They prefer their system to cut you off instead of talking to you.

I know Covid is giving you issues with your call centre, but seriously, how long has it been that we have been in this situation and you still haven't got the basics right.

One of the most frustrating things is to have to go through the rigmarole of your automated telephone system, only to get to the destination you where looking for, just to be told that the user box is full, and then you get a snarky Goodbye and then the line goes dead. Now what am I meant to do? Must I Keep on trying and wasting my time to constantly get a full user box. If the user box is full then please try and redirect me to someone that can help, don't just get rid of them by cutting them off.