They misinform you; then provide slowest response!

I wrote a complaint to discovery insure on the 22nd Feb regarding an allegation from myself that I was mis-informed of the correct cover I was given when I took car insurance from them. I was told that they will listen to the recording and get back to me; however to this date no one has ever bothered coming back to me. It seems like I am the only one who has to do follow up in this regard. I have done 2 follow ups regarding this query, and on those 2 occassions I am the one calling discovery!!

Even today when I called, I was on hold for almost 20 minutes until Labisa told me that she could not get the response from agents on the sales side!!!

I really regret leaving my old insurer as I had no issues with them.