1 reviews | Active since Jun 2014
they lost my car. what a joke insurance
<p>I just wrote an essay simply saying how disgusted I am with discovery insure. My essay didnt publish for some reason. </p> <p>They do not update or follow up on my claim. Its almost 3 weeks and I do not even have an assessment. Now my car is missing. They sent me an email saying the car is being transferred from standerton to JHB on the 3rd. I called Albarante where they claim the car was booked for assessment on the 4th and 5th and they said the car is not there. J has to call and notify discovery that the car is not where they say it is. This was yesterday and no one has called to update me. </p> <p>I had the accident on the 17 April. On the 18 I told them I am in JHB so they need to bring the car here. They claimed that they wanted to do the assessment first and then bring it here. 2 weeks later they change their story. Now the car must come up here and then they will do the assessment. And that was last week Friday. So what have they done in 3 weeks. </p> <p>I'm so disgusted. I reported to Jathin that Thando Ngwenya who is handling my claim is just not coming to the party. She is just not interested. I asked him to get someone else to handle the claim. Had he acted on my complaint I doubt we would be here. My claim is not approved 3 weeks into it. What a joke of an insurer. I am sick of calling them </p> <p>Who the loses a car?!</p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Please allow us some time to look into this matter then we will provide feedback, we have escalated to our claims department.
Regards,
Theo Mokhine
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Please allow us some time to look into this matter then we will provide feedback, we have escalated to our claims department.
Regards,
Theo Mokhine
Discovery Insure
I would just like to reiterate my dissatisfaction with the service I have received. I read all the wonderful reviews here while shopping for insurance and I can certainly tell you i did not expect such poor level of service. Discovery gave me the most expensive quote but I opted for them with the assumption that quality customer service came with the package. I've come across some great consultants who were very helpful to me during this period, just not Thando Ngwenya who my claim was assigned to. The product is superb and everything was excellent when I had the accident they quickly called and sent all the help I needed but that was it. This is month 3 without my car and I will definitely tell u that this could have been avoided. An entire month was wasted by discovery doing absolutely nothing. And to think I escalated to her manager and nothing was done.
A friend of mine had an accident more serious than the one I had a month after me and guess what, she got her car last week. So some unknown small insurance company delivers better than the so called leaders in the industry.
I personally would never recommend discovery insure to anyone. Discovery caused unnecessary delays and that is just unacceptable. I don't mind moving to another insurer even if they were to charge me an arm and a leg. Because I pay for convenience, speed and hapiness. Move with the times. We millenial's do not have time to waste on inefficiencies. I feel as if all I am paying for the idea of a great product and nothing else. But it's a lesson, right!
The beauty about this review is that I am sober minded. I've had ample time to think about this whole situation. I've gone past the stages of anger and disappointment. All is well.
I would just like to reiterate my dissatisfaction with the service I have received. I read all the wonderful reviews here while shopping for insurance and I can certainly tell you i did not expect such poor level of service. Discovery gave me the most expensive quote but I opted for them with the assumption that quality customer service came with the package. I've come across some great consultants who were very helpful to me during this period, just not Thando Ngwenya who my claim was assigned to. The product is superb and everything was excellent when I had the accident they quickly called and sent all the help I needed but that was it. This is month 3 without my car and I will definitely tell u that this could have been avoided. An entire month was wasted by discovery doing absolutely nothing. And to think I escalated to her manager and nothing was done.
A friend of mine had an accident more serious than the one I had a month after me and guess what, she got her car last week. So some unknown small insurance company delivers better than the so called leaders in the industry.
I personally would never recommend discovery insure to anyone. Discovery caused unnecessary delays and that is just unacceptable. I don't mind moving to another insurer even if they were to charge me an arm and a leg. Because I pay for convenience, speed and hapiness. Move with the times. We millenial's do not have time to waste on inefficiencies. I feel as if all I am paying for the idea of a great product and nothing else. But it's a lesson, right!
The beauty about this review is that I am sober minded. I've had ample time to think about this whole situation. I've gone past the stages of anger and disappointment. All is well.