They don't always have your back

They're are good at the time of accident - help was quick and informative and claim was settled also timeously. Claims department is very efficient: accident was not due to my fault, they managed to get my excess payment from the guilty party. However, something to be aware of - a lot can go wrong during towing, storage and repairs and the insurer sides with the other parties other than the client. If you ever get into the accident - take pictures of absolutely everything - the accident scene and the WHOLE vehicle (interior and exterior), so that you would have a proof if something gets damaged in the process that was not caused by the accident. I was not impressed with the intimidating message from the consultant stating they have resources to prove that damages are not inflicted by the accident therefore client is reaching, but not a single time they have looked into the chain of custody of the car to investigate and use all those resourses to get to the bottom of the problem.