Theresa Vuma has got to be your employee of the year

I called into the DI call centre on 1 September to renew my Uber discount voucher. The original consultant was unable to assist me and asked that I send supporting documents to an email address, which I duly did. Multiple emails later, I was getting boilerplate responses and it was clear that the respondents weren't even reading the content or looking at the photos I was sending them. I called the centre again, as a last resort, and came across an incredibly supportive, patient and incisive lady by the name of Theresa Vuma. She diagnosed my problem and helped guide me through the resolution in less than the time it's taken me to write this review. She is a star and perhaps DI would consider having Theresa provide a master class to her fellow consultants on technical knowledge, client engagement and decorum. What a star you have in Theresa!