PB
Philip B

1 reviews | Active since May 2016

28 Apr 2015, 14:34

Their DQ track interfered with my onboard computer

The DQ track interfered with my key-less locking system I spent thousands sorting this out only to locate the fault in the DQ track which was not installed correctly. I complained, sent in even print out from BMW, but still now after 3 months discovery have merely ignored this issue. They did replace the dq track but guess what, that one does not work either...<br> The worst part of this is that the client call centre could not understand the complaint at all. They kept thinking the second repair damaged the car.<br> My advice, if your car is valued at over a few hundred thousand or you have a car that has many control units, stay away from DQ track, they do not take any responsibility for damages.<br> I do not want any further person to work on my car even though the dq track does not work. This is a consumer notice only.<br> Do not phone me for another repair appointment etc.

0
Replies (1)
Discovery Insure
Discovery Insure's reply29 Apr 2015, 11:04
Official
Hello phil622,

We apologise for the frustrations and inconvenience caused in this regards.

We are certainly not insensitive to what has happened, we will be in touch today to discuss a way forward regarding this matter.

Kind Regards,
Tsholofelo
Discovery Insure