Theft of my goods

<div>Sent my pc in for a claim after loadshedding damaged my pc, then discovery sent it to a company called ***** the fault report came back and said it was wear and tear, i then told the insurance that it is not and want them to get a second opinion, they then sent it to Sulvex and said again it is wear and tear, i told them that if loadshedding damage is called wear and tear i would rather cancel my insurance, and up to now i still did not receive my damaged pc back, and i keep asking and get no answer, it has been 2months already</div>