The worst service with no concern for customer needs and rentation

<p>I spoke to Mathapelo explaining that I have been calling since thursday as mydebit order had bounced and I was advised that I had no cover yesterday when I called and I was told to call today to revisit the issue as no managers were available. I advised her that I was told that an error was made by an agent of not resubmitting my insurance for reissue and I had a problem with this as discovery had been unable to resolve my problem since Thursday. I asked to speak to someone senior for assistance and she blatantly rep**** that she is the only one who can help me. I approached that maybe I should cancel with discovery as other companies will be able to cover me immediately and her response was absolutely. I don't know if the agents are unsupervised but I have had similar responses of rudeness from 3 other agents in the past. They pride themselves with a simply answer that there is nothing they can do. I have been calling since Thursday to have my account debited and I am told the only day I will start having cover is at the 25 when they will debit my account again.</p> <p> </p> <p> </p> <p> </p> <p> </p>