The worst service from discovery insure

This is my 3rd time writing a negative review regarding the same claim with discovery insure. It is nearly 6 weeks later and my claim for building and contents has still not been completely finalised. I have been begging my claims consultant Palesa to call me back, but she makes me a fool and deliberately refuses to call me back. I have sent numerous emails but she is not interested in replying. We pay discovery well over R10000 every month in premiums for various products we have with them, and to get this ********** service from a call centre consultant who obviously has no ambition in climbing the corporate ladder is not on! I expect discovery to take steps to ensure that the relevant people face disciplinary action.

I also have a vehicle claim dating back to May this year. When I collected my vehicle at the panel beaters I noticed that a part of my vehicle was not repaired. I have been given the run around by discovery and still my vehicle is not repaired.

What the heck is happening to you guys! I am looking at options and will take my money to another company who will actually give me proper customer service.

Your service/claims consultants think that they are doing us customers a favour, whereas it is our premiums that ensures your salaries are paid every month.

Stop the laid back attitude discovery and educate your workers on the importance of proper communication with your clients.