1 reviews | Active since Oct 2020
The worst service ever
Good morning
My name is Daphney Nkobi.
On the 09th of February 2023 I registered a claim, which was authorised on the 26th February 2023. Discovery nominated Flora Auto Clinic panel beaters to fix my vehicle, and I took it there as per their instructions,and they promised to finish with it within two weeks time,but to date I haven't received my car back. When I called Discovery on Monday to find out how am I going to get by with my daily duties without a car, since I had to return back the courtesy car that I was using for the past 30 days while waiting for my car. They told me that 30 days is the maximum lease agreement time for clients to be assisted while the car is being fixed.
What I would like to find out is that is Discovery going to reimburse me for using my money to pay Ubers while waiting for my car to get back,heaven knows when?
Are they even making a follow up with their chosen panel beaters? Well I doubt, cause they don't even bother calling me to inform me about the progress on my vehicle. I'm very disappointed with the service I got from Discovery Insurance and wouldn't even recommend any one to insure their cars with them.
I spoke to one of the representatives from Flora Auto Clinic and they told me that the vehicle will be ready for collection at 16:30 and also told me that yesterday as they were supposed to release the vehicle,they realised that there was a problem with a sensor which caused the delay.
I spoke to one of the representatives from Flora Auto Clinic and they told me that the vehicle will be ready for collection at 16:30 and also told me that yesterday as they were supposed to release the vehicle,they realised that there was a problem with a sensor which caused the delay.