KM
KAGISO M
1 reviews | Active since Jun 2022
07 Jun 2022, 10:00
The worst insure company I have come across.
My car was bumped on the 11of May 2022. Untill today I am the one doing follow ups and the lies I am getting as feed back are now beyond irritating . Since the beginning of the claim the only communication initiated by discovery was an email to tell me that they are unable to open my attachements. There after I have been calling them for an update as if it is my fault that thier client bumped my car.
Yesterday when I called I was told they are waiting for the assessment report... today when I call Netassess they advised that they sent the report on the 3rd June at 9h48. When I call discovery again they relling me that they have not yet attached it to mt claim... Really.... since Friday?
Pity I had to cancel my inssure with Dail Direct due to retrenchment, they could have long resolved my claim and my car back on the road.
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KAGISO M's updateReviewer Update
08 Jun 2022, 22:25A day later and I am still very unhappy when it comes to Discovery insure...
Wow like I am actually in awe...let me continue from what happened on the 7th June after my review here.
So at 12:18 I received an email from Discovery with a settlement letter. I am in the settlement letter informed that my car has been written off because the cost to repair it is not economical to repair it.
I am then offered to be paid out the market value of my car less the salvage and get to keep my car.
Why should I keep a written off car I have asked and am told it is standard procedure to do that If you are claiming via third party.
Now I need to understand....
Please advise how is it that I am liable now to cover the shortages and expenses of this accident from my own account for an accident that was caused by your client's car?
1. The negligent driver of your client's car initially said that the car belongs to his mother... it is only later when your client made contact with me that I realized he was not telling the truth.
2. At the accident scene , out of the three cars that were involved in the accident my car was the only car that was damaged the most and not drivable. The very same negligent driver told the towing company to tow my car to thier yard and that Discovery insurance will be paying.
3. Days later I finally manage to get a claim number after begging for it from your client and receive documents that state that storage is not paid for... to
make sure that my car does not get taken by the towing company I had to pay R7000.00 to get my car released to me . Thier client's car was driven all the way from Rustenburg to The Orchards and is drivable while mine is still stuck in the garage.
4. Out of the R7000 Discovery is willing to pay R1500.00 only and also want me to acknowledge in thier settlement letter that I will not have any legal action taken against thier client for the shortage of R5500. So how am I going to recover that cost that was incured due to their client's car?
5. I have sent an email yesterday on the 7th June at 15H11 seeking clarity as to what I should do to get the matter resolved until now no written reply had been given to me ....( I had to call Gretchen twice before I could get her to tell me that unfortunately they do not cover storage and for the towing she had to motivate to get a contribution towards the expense that I have paid.
6. At 8H30 today the 8th June , I sent an email again following up on the email I sent yesterday that I did not get a response for and also asking for clarit with regards to the salvaging...even now I am still awaiting written communication because had I not called twice I would still be not be answered.
7. I still do not understand why I have to keep a written off car especially because I was not at fault when the accident occured.
On top of the R7000 that I have already paid...Discovey insurance are you saying that I need to spend another R7000 from my own account to cover your Clients liability towards my cars damages?
Why should I be salvaged for a car that you have written off? Please come and take the car or pay out the amount I need to get the car repaired as per the assesor's quotation.
It is not my fault that your client borrowed a negligent driver her car.
Thank you.
Wow like I am actually in awe...let me continue from what happened on the 7th June after my review here.
So at 12:18 I received an email from Discovery with a settlement letter. I am in the settlement letter informed that my car has been written off because the cost to repair it is not economical to repair it.
I am then offered to be paid out the market value of my car less the salvage and get to keep my car.
Why should I keep a written off car I have asked and am told it is standard procedure to do that If you are claiming via third party.
Now I need to understand....
Please advise how is it that I am liable now to cover the shortages and expenses of this accident from my own account for an accident that was caused by your client's car?
1. The negligent driver of your client's car initially said that the car belongs to his mother... it is only later when your client made contact with me that I realized he was not telling the truth.
2. At the accident scene , out of the three cars that were involved in the accident my car was the only car that was damaged the most and not drivable. The very same negligent driver told the towing company to tow my car to thier yard and that Discovery insurance will be paying.
3. Days later I finally manage to get a claim number after begging for it from your client and receive documents that state that storage is not paid for... to
make sure that my car does not get taken by the towing company I had to pay R7000.00 to get my car released to me . Thier client's car was driven all the way from Rustenburg to The Orchards and is drivable while mine is still stuck in the garage.
4. Out of the R7000 Discovery is willing to pay R1500.00 only and also want me to acknowledge in thier settlement letter that I will not have any legal action taken against thier client for the shortage of R5500. So how am I going to recover that cost that was incured due to their client's car?
5. I have sent an email yesterday on the 7th June at 15H11 seeking clarity as to what I should do to get the matter resolved until now no written reply had been given to me ....( I had to call Gretchen twice before I could get her to tell me that unfortunately they do not cover storage and for the towing she had to motivate to get a contribution towards the expense that I have paid.
6. At 8H30 today the 8th June , I sent an email again following up on the email I sent yesterday that I did not get a response for and also asking for clarit with regards to the salvaging...even now I am still awaiting written communication because had I not called twice I would still be not be answered.
7. I still do not understand why I have to keep a written off car especially because I was not at fault when the accident occured.
On top of the R7000 that I have already paid...Discovey insurance are you saying that I need to spend another R7000 from my own account to cover your Clients liability towards my cars damages?
Why should I be salvaged for a car that you have written off? Please come and take the car or pay out the amount I need to get the car repaired as per the assesor's quotation.
It is not my fault that your client borrowed a negligent driver her car.
Thank you.
KM
KAGISO M's update08 Jun 2022, 22:25
Reviewer Update
A day later and I am still very unhappy when it comes to Discovery insure...
Wow like I am actually in awe...let me continue from what happened on the 7th June after my review here.
So at 12:18 I received an email from Discovery with a settlement letter. I am in the settlement letter informed that my car has been written off because the cost to repair it is not economical to repair it.
I am then offered to be paid out the market value of my car less the salvage and get to keep my car.
Why should I keep a written off car I have asked and am told it is standard procedure to do that If you are claiming via third party.
Now I need to understand....
Please advise how is it that I am liable now to cover the shortages and expenses of this accident from my own account for an accident that was caused by your client's car?
1. The negligent driver of your client's car initially said that the car belongs to his mother... it is only later when your client made contact with me that I realized he was not telling the truth.
2. At the accident scene , out of the three cars that were involved in the accident my car was the only car that was damaged the most and not drivable. The very same negligent driver told the towing company to tow my car to thier yard and that Discovery insurance will be paying.
3. Days later I finally manage to get a claim number after begging for it from your client and receive documents that state that storage is not paid for... to
make sure that my car does not get taken by the towing company I had to pay R7000.00 to get my car released to me . Thier client's car was driven all the way from Rustenburg to The Orchards and is drivable while mine is still stuck in the garage.
4. Out of the R7000 Discovery is willing to pay R1500.00 only and also want me to acknowledge in thier settlement letter that I will not have any legal action taken against thier client for the shortage of R5500. So how am I going to recover that cost that was incured due to their client's car?
5. I have sent an email yesterday on the 7th June at 15H11 seeking clarity as to what I should do to get the matter resolved until now no written reply had been given to me ....( I had to call Gretchen twice before I could get her to tell me that unfortunately they do not cover storage and for the towing she had to motivate to get a contribution towards the expense that I have paid.
6. At 8H30 today the 8th June , I sent an email again following up on the email I sent yesterday that I did not get a response for and also asking for clarit with regards to the salvaging...even now I am still awaiting written communication because had I not called twice I would still be not be answered.
7. I still do not understand why I have to keep a written off car especially because I was not at fault when the accident occured.
On top of the R7000 that I have already paid...Discovey insurance are you saying that I need to spend another R7000 from my own account to cover your Clients liability towards my cars damages?
Why should I be salvaged for a car that you have written off? Please come and take the car or pay out the amount I need to get the car repaired as per the assesor's quotation.
It is not my fault that your client borrowed a negligent driver her car.
Thank you.
Wow like I am actually in awe...let me continue from what happened on the 7th June after my review here.
So at 12:18 I received an email from Discovery with a settlement letter. I am in the settlement letter informed that my car has been written off because the cost to repair it is not economical to repair it.
I am then offered to be paid out the market value of my car less the salvage and get to keep my car.
Why should I keep a written off car I have asked and am told it is standard procedure to do that If you are claiming via third party.
Now I need to understand....
Please advise how is it that I am liable now to cover the shortages and expenses of this accident from my own account for an accident that was caused by your client's car?
1. The negligent driver of your client's car initially said that the car belongs to his mother... it is only later when your client made contact with me that I realized he was not telling the truth.
2. At the accident scene , out of the three cars that were involved in the accident my car was the only car that was damaged the most and not drivable. The very same negligent driver told the towing company to tow my car to thier yard and that Discovery insurance will be paying.
3. Days later I finally manage to get a claim number after begging for it from your client and receive documents that state that storage is not paid for... to
make sure that my car does not get taken by the towing company I had to pay R7000.00 to get my car released to me . Thier client's car was driven all the way from Rustenburg to The Orchards and is drivable while mine is still stuck in the garage.
4. Out of the R7000 Discovery is willing to pay R1500.00 only and also want me to acknowledge in thier settlement letter that I will not have any legal action taken against thier client for the shortage of R5500. So how am I going to recover that cost that was incured due to their client's car?
5. I have sent an email yesterday on the 7th June at 15H11 seeking clarity as to what I should do to get the matter resolved until now no written reply had been given to me ....( I had to call Gretchen twice before I could get her to tell me that unfortunately they do not cover storage and for the towing she had to motivate to get a contribution towards the expense that I have paid.
6. At 8H30 today the 8th June , I sent an email again following up on the email I sent yesterday that I did not get a response for and also asking for clarit with regards to the salvaging...even now I am still awaiting written communication because had I not called twice I would still be not be answered.
7. I still do not understand why I have to keep a written off car especially because I was not at fault when the accident occured.
On top of the R7000 that I have already paid...Discovey insurance are you saying that I need to spend another R7000 from my own account to cover your Clients liability towards my cars damages?
Why should I be salvaged for a car that you have written off? Please come and take the car or pay out the amount I need to get the car repaired as per the assesor's quotation.
It is not my fault that your client borrowed a negligent driver her car.
Thank you.