DP
Darryl P

1 reviews | Active since Mar 2009

21 Dec 2016, 08:41

THE WORST EXPERIENCE OF MY LIFE

<p>We experineced a violent armed ******* at our home on 29 November 2016. This experience has was both traumatic for my family and emotionally draining. With this been said we essentially thought that the claim process, communication and support from Discovery Insure would be seamless. This is far from the case. We as clients have to call daily for feedback. Different consultants with different feedback every day, Our allocated consultant Nokulunga has not made contact with us for 3 weeks, neither does she respond to our emails. This is the most frustating process and company to deal with. An absolute nightmare after what we have been through.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply21 Dec 2016, 13:13
Official

Thank you for bringing your concerns to our attention.

We have escalated the concerns raised to our claims division for urgent assistance.

Please accept our sincere apologies for the frustrations experienced.

Regards,
Sekgobola
Discovery Insure