The worst customer service

I've experienced the worst service ever. 1. My claim was only registered at around 18:00 after I made a call to enquire. The accident took place around 07:30am on the 17th Nov. 2. The consultant that took my call , made me wait for a couple of seconds where I could hear in the background he was vibing to mapiano song with others preparing for the weekend .The first he said was ,its 18:00pm he is preparing to knock off,but assisted partialy. We made arrangements I asked to collect a rental car at 15:00 but he insisted to pick up at 12pm. Unfortunately I arrived at 13:00. AVIS asked for a ref, it turns out he sent me a ref that is meant for HO not the branch .Thanks to Avis staff I was help ,Discovery staff told me to go back home because AVIS HO closes at 13:00 and come back on Monday.( now something new was raised that I should have waited for AVIS to contact me) 4.There was a point where Discovery did not know which Renew it was my car taken to 3.On Tuesday 21st Discovery advised me an assessor will asses the car within 48hour they will have the report and advise further.

The accident took place on the 17th Mov today is the 27th , I get impatient responce that they can only assist me when they have the report. I must take that and accept it . Since last week Thursday all the consultant promise to follow up and provide feedback,but that has not happened. I have to call daily to follow up. The assigned person has never contacted or responded to my emails since 17th Nov 23.

The said part is I have so many services with Discovery. But with service I'm considering moving.

I have names of the consultants , dates and times of my calls if there's anyone who will be moved by this review