The worst Customer Service :(

I have never experienced the worst customer service until I involved myself with Discovery Insure. My claim was logged on 13 April and authorised on 18 April and since then it has been a nightmare dealing with *********** people who do not care for anything and don't seem to know and understand their roles. There is supposed to be a person who keeps track on the vehicle repairs and inform me thereafter, this has never happened and it has been my responsibility and expense. As I write this today I last heard from Shannon-Lee on 3 June after I wrote her an email requesting for the status of my claim, she has been quite ever since. One of the delays is due to a part that had to be ordered and Discovery Insure first asked the panelbeater to search for a cheaper one as the original was "too expensive". On the other hand I am being harassed by Discovery tracking because my trips are not recording; this is after I informed them that my car has been in repairs. It is so depressing to deal with such people and seems as though the only time someone competent responds is when they are listed on this platform. To those considering signing up with Discovery Insure.....I wish you all the luck in the world, you will need it. The salespeople are the nicest in the world but the claims department is as good as non-existent.