TM
Tulisa M
1 reviews | Active since Oct 2017
29 Apr 2022, 14:37
The WORST CLAIMS DEPARTMENT IN THE PLANET
The worst claims department ever , I am stuck , my daughter is stranded and I cannot even fetch her . I am so disappointed and disgusted by their service .
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Replies (2)TM
Tulisa M's updateReviewer Update
29 Apr 2022, 15:04 Claim No: ***
I am actually crying right now and I have no choice but to drive the car that was in an accident and go fetch my daughter in Port Elizabeth . Since this morning I have been trying to get a car hire but Discovery is telling me its not their problem I must deal with avis yet I have an obligation with Discovery . They dropped the phone on my ear , then was told I will be called back . I still called again and I was again told I will be called back .
I have been sending numerous emails to my claim administrator and she plain ignored all emails .
I am actually crying right now and I have no choice but to drive the car that was in an accident and go fetch my daughter in Port Elizabeth . Since this morning I have been trying to get a car hire but Discovery is telling me its not their problem I must deal with avis yet I have an obligation with Discovery . They dropped the phone on my ear , then was told I will be called back . I still called again and I was again told I will be called back .
I have been sending numerous emails to my claim administrator and she plain ignored all emails .
TM
Tulisa M's update29 Apr 2022, 15:04
Reviewer Update
Claim No: ***
I am actually crying right now and I have no choice but to drive the car that was in an accident and go fetch my daughter in Port Elizabeth . Since this morning I have been trying to get a car hire but Discovery is telling me its not their problem I must deal with avis yet I have an obligation with Discovery . They dropped the phone on my ear , then was told I will be called back . I still called again and I was again told I will be called back .
I have been sending numerous emails to my claim administrator and she plain ignored all emails .
I am actually crying right now and I have no choice but to drive the car that was in an accident and go fetch my daughter in Port Elizabeth . Since this morning I have been trying to get a car hire but Discovery is telling me its not their problem I must deal with avis yet I have an obligation with Discovery . They dropped the phone on my ear , then was told I will be called back . I still called again and I was again told I will be called back .
I have been sending numerous emails to my claim administrator and she plain ignored all emails .
TM
Tulisa M's updateReviewer Update
18 May 2022, 09:08I was shocked to learn that Discovery has instructed the panel beater to source second hand doors to fit on my car , there is no delivery time nothing and car hire will expire while Discovery is busy sourcing second hand Audi doors around South Africa . What are the chances of getting the exact doors ? I understand if there are doors available , but to expect the panel beater to make magic is really not fair. Because your method is now making my claim long and tedious , how is this claim going to be finalised when you busy looking for second hand doors ? I logged in my claim on the 15th of April 2022. My car was given to Panel Beater beginning of May yet my car has not been touched because Discovery specifically wants second hand doors to be fitted to my car and they are no where to be found with no indication of when they will be found . Probably waiting for someone to be in an accident with the hope that its the same car as mine this is ridiculous .
TM
Tulisa M's update18 May 2022, 09:08
Reviewer Update
I was shocked to learn that Discovery has instructed the panel beater to source second hand doors to fit on my car , there is no delivery time nothing and car hire will expire while Discovery is busy sourcing second hand Audi doors around South Africa . What are the chances of getting the exact doors ? I understand if there are doors available , but to expect the panel beater to make magic is really not fair. Because your method is now making my claim long and tedious , how is this claim going to be finalised when you busy looking for second hand doors ? I logged in my claim on the 15th of April 2022. My car was given to Panel Beater beginning of May yet my car has not been touched because Discovery specifically wants second hand doors to be fitted to my car and they are no where to be found with no indication of when they will be found . Probably waiting for someone to be in an accident with the hope that its the same car as mine this is ridiculous .