The slow and unsatisfactory manner in dealing with my claim

<p>I submitted my claim a Week and three days ago. At all times i had to call in to ascertain the status of my claim and now after a week long process of no movement, im sent an email that a Claims Specialist is now dealing with my claim. No reasons have been given as to why my claim was moved. I spoke to Lerato today, and she could not give me clarity as to when the claims specialist will call . Now as a paying cutomer, i have to sit in limbo not knowing when my claim will be settled, meanwhile, my car hire product is running whislt the so called claims specialist is not calling me. The manner in which Discovery insure has dealt with my claim has been very much unsatisfactory. Yet when solliciting new business, i was promised nothing but exceptional service. I need to state clearly, i am unhappy with Discovery Inusre. Thuso Matseme ********** 832</p>