The reason why I picked Discovery once again

<p>I had an accident and the lady who was assigned to handle my claim was not at work that Friday or the Monday after. I had difficulty reaching her during the day and only received feedback via e-mail 6pm at night. I was very unhappy with the service I received, I requested to speak to a supervisor multiple times....to this day not one supervisor has contacted me. I decided to send a private message on the Discovery Insure Facebook page. That is when Serushin Naidoo came to my rescue. He was the only other person that contacted me. He was honest and open about why my claim was so delayed and he kept me updated(even though it's not his job). He was patient and kind to me during this time even though I was stressed and annoyed. I really appreciated his calls and efforts to get my claim sorted out as soon as possible. Serushin is an asset to Discovery Insure and ultimately the reason I'm once again insured with Discovery. Thank you Serushin!</p> <p>I also want to add that when I requested quotes for my new vehicle, Discovery was by far the best option.</p> <p>I feel like a valued customer again</p> <p>Thanx a mil!</p>