The NIGHTMARE continues!!!

The nightmare continues!!! The disgusting service I am getting from the claims department is mind blowing!! I have been calling and leaving messages for Nhlanhla Msimang and Porch Sithole since 8 am with no response!! The last call I made to Nhlanhla was picked up by another consultant!! His arrogance and mockery left a bitter taste in my mouth! He basically said the fact that I left messages for Nhlanhla doesn't mean he received them! When I asked if that is the culture of the department he arrogantly told me that all he was saying is that I cannot prove that the messages got to Nhlanhla. Furthermore, I asked to speak to his superior he gives me a very made up complicated Indian name and conveniently he doesn't know how to spell it!! When I asked for the superiors contact he claims he doesn't have them because he doesn't report to him! What will it take this to be taken seriously? Do you only respond to media and social media and threats??? Is that how it works??