The most Terrible service after the day of my accident.

I was in a car accident on my way to work where this driver drove into me and drove off as I walked to his car. 1 - I was informed on inception that if I was not the cause of the accident, I wouldn't pay access. I was not the cause of the accident but was forced to pay the access. I'm still to investigate this further for I am not happy at all about this.

2 - There's a 30 day period where one can drive the courtesy car. During this period I had to go to leave the country for a few days. So I submitted my rented car and called stating the day that I'm coming back in order for arrangements to be made at the Cape Town airport. When I came back that Sunday morning, there had been no arrangement made by Nombali even though I specifically told her the days that I'll be gone and when I would be returning. So I ended up taking the car under my own account to be transferred to discoveries account the following day, i.e. Monday. When I went to exchange the vehicle at Avis, I had to pay again, and I was assured that all of these payments would be refunded back to me.

To this day this hasn't happened and I've gotten tired of going from Avis to FNB requesting the money to be refunded back to me when Nombali her self, assured me that Discovery would pay back any monies due to me.

3 - The work done by Style Panelbeaters was also not impressive. The paint job and wheel alignment is the only thing that was on par. The main point of impact, was not properly aligned, there was an area at the back left corner which was left out and not fixed. One of the things that frustrated me the most there was that there was an aditional 16km driven in my car that no body knew why or how. This is despite the test driving of the car.

4 - I called from the pick up point of my car, the day that I was there, pointed out the flaws in their work and was told that an assessor would call me back again. To this day this hasn't happened and it's more almost the end of the 2nd month now.

5 - I have been calling Discovery Insure leaving messages, to be called back by Nombali so many times over the last few weeks. And she never gets back to me. I've resorted to getting hold of her manager, Anika. She is also not much help for I have been calling her multiple times everyday and have resorted to emailing her to no avail as well.

If the agents as well as their managers are good at giving bad service Discovery Insure is still to lose a lot of clients.