The most horrible service, Cancelling the Premium

I hope the right people see this, Our car have since been taken away for repair at the beginning of September by Discovery to one of the Panel Beaters they work with A&N Panel Beaters. To say i have received the most terrible service is an understatement. Your claims consultants are so pathetic and *********** as they have failed to properly update us on the status of the car in detail. We received a courtesy car, 30 days has passed it had to be returned, now we are faced with having to privately hire a car which is extremely expensive. We are unable to financially plan as we have not been receiving detailed status on the car. One of your consultants Chante D, all she does is send us an automated email with just one sentence. Until now we are not clear when this job will be done, I can confirm that as soon as the car gets back, we will definitely be cancelling our relationship with Discovery. Because it can't be that you guys are debiting so much money every month without fail but you fail to provide us with a fair service.