The Most Disappointing and Unprofessional Experience from The Claims Department and Your Employee Collen Baloyi

Absolutely terrible service from the claims department and my claims administrator Collen Baloyi. Firstly I've tried various methods of gaining contact with your employee Collen Baloyi, phone calls and multiple emails but I have not received any feedback from last week Friday regarding my claim. I've had an issue with the first Agreement of Loss that he sent me in terms of the value of my vehicle, which he REFUSED to adjust,despite me constantly emailing him and explaining that the values are wrong, therefore forcing me to use my own means to get the AOL adjusted, which was last week sometime, Collen Baloyi has still not contacted me up until today. Month end has now approached and I'm forced to pay for a vehicle that I no longer have because of the lack of interest of this said employee. I would really appreciate it if someone in Discovery could assist me in completing this process as your company is now putting me under financial strain, considering I've been a loyal customer with not a single missed premium.