The Insurance authorization games..

So on the 14th November 2021 there was a collision in a parking area against my car. Had no idea what happend but came out of the mall and saw my car has been damaged. I went immediately to the police station and reported it. Did a claim online and submitted it. I got contacted by Moipone Kgokolo and was asked a series of questions. Then I got contacted by Thapelo Magagula and asked again the same questions. On the 19th November 2021 I got contacted and was told my claim is authorized. On the 23rd November 2021 I got contacted again by Thapelo Magagula and was told that my claim hasn't been authorized after hearing it from 2 parties over the phone that it's authorized. Then they came up with an excuse to see who is the regular driver and got treated like a ********. And all that went on and on. They couldn't establish a signal/map for the vitalty drive sensor. That sensor has been faulty all this time. I even told them that I have a Huawei mate 40 pro that DOESN'T support Google play store. You need Google play store for the app to work and the vitalty drive sensor. The manager Cindy Postman then got involved, but they were still consistently treating me like a ****. Even got a message from her on WhatsApp stating/threating me with their legal dept. On 1 December 2021 I got a message to say that my claim had been authorized. I got all the proof. Then I got a phone call again saying it was sent 'by accident'. +-3weeks of this claim. My claim qaulfied for express repairs and they didn't even wanted to do that. It's like they made up their mind that they were not going to assist me with my claim before hand. I'm disappointed in discovery insure. And mostly their claims team. And I've kept my insurance up to date,but yet now I'll have to fix it out my pocket. This company made me look like a joke.