RJ
Ràbs Jugdhaw
1 reviews | Active since Feb 2019
24 Jan 2023, 10:09
The Discovery Claims Promise is ****
Extremely disappointed with their service. When you claim, it’s not the same as they advertise on social media to sell their products. Still waiting on a Food Spoilage Claim that they have gone silent on. The Claim Attendant has requested all information and documents required. All in place but it seems he has disappeared.
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Replies (2)RJ
Ràbs Jugdhaw's updateReviewer Update
24 Jan 2023, 10:53Thanks for your response after many many emails I have sent to Ephraim and Copied Insure. Irrespective of no response from insure during this entire time, I Trust that what you promised on your response above does materialize immediately.
RJ
Ràbs Jugdhaw's update24 Jan 2023, 10:53
Reviewer Update
Thanks for your response after many many emails I have sent to Ephraim and Copied Insure. Irrespective of no response from insure during this entire time, I Trust that what you promised on your response above does materialize immediately.
RJ
Ràbs Jugdhaw's updateReviewer Update
25 Jan 2023, 17:36I have eventually got a response and asked to submit documents by a senior Claim consultant. Promised that claim will be given priority and payout made. There was no speedy response and I emailed the consultant again. I then received a response and told that my claim was rejected because Discovey only cover breakdowns of fridges and freezers inside the house for temperature drop leading to food Spoilage. I just wasted so much of time on the claim and question the competence of Discovey personal as they could of said me immediately that the claim was rejected. I had email recalled by them and not sure if there was confusion to payout or not. Nevertheless, in my opinion, think twice if you want to insure with them. Their ethics, dealings, competency of personal and reasoning of paying claims is questionable. Don’t be fooled by their promises they advertise on TV and social media, in my situation it was pathetic end to my claim.
RJ
Ràbs Jugdhaw's update25 Jan 2023, 17:36
Reviewer Update
I have eventually got a response and asked to submit documents by a senior Claim consultant. Promised that claim will be given priority and payout made. There was no speedy response and I emailed the consultant again. I then received a response and told that my claim was rejected because Discovey only cover breakdowns of fridges and freezers inside the house for temperature drop leading to food Spoilage. I just wasted so much of time on the claim and question the competence of Discovey personal as they could of said me immediately that the claim was rejected. I had email recalled by them and not sure if there was confusion to payout or not. Nevertheless, in my opinion, think twice if you want to insure with them. Their ethics, dealings, competency of personal and reasoning of paying claims is questionable. Don’t be fooled by their promises they advertise on TV and social media, in my situation it was pathetic end to my claim.